Enterprise services: it's not just call centres anymore!

In mid-November, the second Brno Week of Corporate Services and Innovations took place, which is a significant event in the city’s calendar. The IT and business services sector plays a key role in the city’s economy, contributing to the creation of innovations and providing employment opportunities for many experts. It is estimated that approximately one in six people of working age in Brno are employed in this sector, which is a testament to its importance. The sector also contributes to the city’s economic growth, with up to 2,000 new skilled jobs being created annually in the more than 70 companies that have chosen Brno as their headquarters. This ongoing demand for employees in the sector was a key theme of the 2nd Brno Business Services and Innovation Week, which opened on Monday 18 November at the New Town Hall.

The panel discussion, which was attended by Anna Putnová, Brno City Councillor for Innovation, Martin Malo, Director of the Grafton recruitment agency, Lukáš Netolický, Director of Cushman & Wakefield, and Tomáš Mejzlík, Director of Fab.lab, brought a lively debate on topics such as support for technical education and Generation Z. The main organizer of the event – the Association of Business Services (ABSL) – together with its partners prepared a rich program at Brno universities or in the form of excursions directly in companies. The event was thus an opportunity for students, graduates and the general public to better understand how Brno sets the direction in innovation and what the potential for employment in the sector is. The event was attended by Atlas Copco, Deutsche Telekom, Infosys, KBC Global Services, Kyndryl, Lufthansa InTouch, MANN+HUMMEL and Zebra.

Interesting facts about the sector in Brno:

40% of the 40,000 employees in the sector are foreign experts (71% of whom are from the EU).
It takes 8 weeks to find a new employee.
4.5 years is the average time an employee stays in the centre.
10% of the workforce in the sector in the Czech Republic is made up of robots – the technological revolution is a reality.
Most often employees lack: technology skills, critical thinking and the ability to solve complex problems.

If you could not attend this year, be sure to mark this event on your calendar for next year. The 3rd edition of Brno Week will take place in early November 2025. Follow our website and LinkedIn.